You speak briefly one on one with the Hiring Manager. Basic, getting to know you and what you're looking for with the company to see if your goals align. Whether or not you get tired of a job that can get redundant, and how would you handle flustered customers. They ask you about a difficult situation and how you would handle it. The simple want to get to know you, and if you can handle particular situations, and are willing to seek help when you don't know something. It is all about teamwork too.