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      Southwest Airlines

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      Customer Service Representative Interview

      25 Sept 2019
      Anonymous employee
      Phoenix, AZ

      Other Customer Service Representative interview reviews for Southwest Airlines

      Customer Service Representative (CSR) Interview

      12 Apr 2026
      Anonymous interview candidate
      Birmingham, AL
      No offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2019

      Interview

      You first have to pass the phone interview. After that you move to face to face interviews. I think it varies if it’s one on one or with a panel. I wasn’t sure what to expect going into it. They give you a tour of the facility, answer any questions you may have. Everyone is very friendly and inviting! There’s snacks/water available along with a fun photo booth. The process was very relaxed and made me feel at ease! The panel was also very kind and first introduced themselves, giving a background of their work history. Gives you time to collect yourself before the real questioning begins. Very in depth of your work history and how you can apply your skills to the job you want! I personally felt super comfortable and it was more like a conversation with a friend rather than an interview. I start training next week!

      Interview questions [1]

      Question 1

      Why do you want to work for Southwest?
      1 Answer
      4
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Birmingham, AL) in Feb 2026

      Interview

      The interview process took about a month and was very organized in communication. I had to complete a self interview and Zoom interview. The zoom interview was with two people and I was able to choose a time that worked best for me.

      Customer Service Representative Interview

      20 Nov 2025
      Anonymous interview candidate
      Dallas, TX
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Dallas, TX) in Nov 2025

      Interview

      They sent a text and an email stating that they would like to schedule a phone interview with me and offered some available slots. The recruiter called 10 minutes late into our 30 minute slot and seemed rushed and distracted.

      Interview questions [1]

      Question 1

      How did I handle juggling multiple task at one time?
      Answer question

      Customer Service Representative Interview

      25 Nov 2024
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Southwest Airlines

      Interview

      I interviewed once with the recruiter and then with a local representative. The interview questions were your typical STAR type questions. The interview was informative and conversational. They went over the important parts of the position and what a day would look like if hired.

      Interview questions [1]

      Question 1

      Tell us about a time you had to deal with a difficult customer.
      Answer question