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      Southwest Airlines

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      Customer Service Agent Interview

      24 Aug 2014
      Anonymous employee
      Denver, CO
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied in-person. The process took 5 weeks. I interviewed at Southwest Airlines (Denver, CO) in Aug 2014

      Interview

      Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

      Interview questions [1]

      Question 1

      What is one policy or procedure at your current job that you disagree with?
      Answer question
      7