Star method asking scenario based questions give me a time when or what would you do if you encountered this type of worker or situation. Overall process is fairly easy background takes the longest.
I applied online. The process took 7 months. I interviewed at Southwest Airlines (Chicago, IL) in Feb 2025
Interview
Southwest Airlines people department is horrible. They give little to no communication. Application has said in process for seven months. They do not care about people. They will leave you guessing for months. If you try and contact them you are met with attitude. The culture of this company has changed for the worst. Had a one way recorded interview so they could see my race.
Very friendly and open with their communication. I was interviewed by a hiring manager that flew in from CA and the local branch manager. One started as a customer service agent and has moved her way up the chain.