Long application process. Sychrony emailed follow-up assessment package & request to schedule phone interview - chose not to follow through as I was not willing to waste exorbitant amounts of time for a lower paying job (as a bill collector, no less)
Interview questions [1]
Question 1
The assessment you take before scheduling a phone interview takes about an hour. You're provided several documents containing company policies/guidelines & account information for various customers - each question requires you to choose the correct document to gather information from, the correct customer and the correct action you would take in order to resllolve customer problem/answer their questions.
I applied online. The process took 3 months. I interviewed at Synchrony (Maitland, FL)
Interview
Had 2 interviews, star method interviews, they would notify you if you got the role. Had to wait few months to start training. Can be stressful, asking for money over the phone, and training only covers most common outcomes.
Interview questions [1]
Question 1
Tell me about a time you had no manager and needed to resolve an issue.
I applied online. The process took 4 weeks. I interviewed at Synchrony
Interview
Filled out Online application, complete their test which were like games, phone interview basic questions. How do you handle upset customers, goal oriented questions. Did background check and accepted offer.
I applied online. I interviewed at Synchrony (Cincinnati, OH) in Apr 2023
Interview
The interviewer was super friendly and patient, they answered my questions and overall I left feeling confident about the role. If you're thinking about it just give it a shot
