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      Synchrony

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      Customer Service Representative Interview

      2 Feb 2023
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Synchrony (Charlotte, NC) in Feb 2023

      Interview

      Initial phone interview is basic and extremely redundant. The phone interview is simply making you verbally list your previous employers, the dates that you were employed with them, basically the same thing you do for their required background screen prior to the call (list 7 years of employment, be honest and must be accurate or it will impact your hiring ability). The interviewer put me on hold after I thoroughly and specifically answered her questions then told me I wasn't a good fit after placing me on a 2 minute hold.

      Interview questions [3]

      Question 1

      How do you handle operating multiple software sytems
      Answer question

      Question 2

      Do you have internet / ethernet?
      Answer question

      Question 3

      How did you handle a difficult customer?
      Answer question
      1

      Other Customer Service Representative interview reviews for Synchrony

      Customer Service Representative Interview

      4 May 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      11 Mar 2026
      Anonymous interview candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sept 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      6 May 2025
      Anonymous interview candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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