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      Thumbtack

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      Customer Service Guru Interview

      29 Apr 2015
      Anonymous interview candidate
      Sandy, UT
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Thumbtack (Sandy, UT)

      Interview

      Got interviewed by 2 different people for 30 mins each ( 1 hour) . First guy was very personal and just wanted to get to know you & what makes you happy/tick. The next guy was more focused on why do you want to work at thumbtack. They will ask you about hobbies you have, interests & much more. Just be aware they are focused on CUSTOMERS and how to make THEM HAPPY. After having my interview it really clicked for me that they want to see how interactive I was with others and what difference I can make in society rather then just wanting to know you.

      Interview questions [1]

      Question 1

      Why should we hire you?
      2 Answers
      3

      Other Customer Service Guru interview reviews for Thumbtack

      Customer Service Guru Interview

      12 Jul 2016
      Anonymous interview candidate
      Sandy, UT
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Thumbtack (Sandy, UT) in Jul 2016

      Interview

      The hiring process is long and drawn out. Be prepared to be judged by people you haven't ever seen in a video pre screening that you post on YouTube. ( I'd stick the questions but throw a little pizazz in it make it your own)

      Interview questions [6]

      Question 1

      Have you ever been wrongfully discriminated against.
      Answer question

      Question 2

      Name a time you went above and beyond
      Answer question

      Question 3

      What do you like to do( what motivates you)
      Answer question

      Question 4

      How would you react if a 4/5 star pro contacted you with their first 1 star review and wanted you to remove it
      Answer question

      Question 5

      How would you tell the pro to respond to the 1 star review
      Answer question

      Question 6

      Any questions for interviewer
      Answer question
      1

      Customer Service Guru Interview

      18 Jun 2016
      Anonymous interview candidate
      Salt Lake City, UT
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Thumbtack (Salt Lake City, UT) in Apr 2016

      Interview

      Applied online and received a quick response to do a video interview and a test. Once I completed those tasks, the recruiter emailed me said I passed and they'd love to bring me in for an interview at a later time. Never heard back and no follow up response. Very unprofessional. Not to mention the quiz they sent me was in a Google doc with multiple grammar and spelling issues.

      Interview questions [1]

      Question 1

      Had specific customer service related issues and wanted a response on how you would handle it.
      Answer question