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      Program Manager, Recruiting Interview

      5 Jul 2015
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Uber (San Francisco, CA) in Jun 2014

      Interview

      I applied online initially and heard back within a week from a recruiter that they had filled the position. I received an email a few weeks later from a different recruiter who told me that the position was open again and that she "had heard back from the team and we'd like to move you forward with the interview process." I did an initial phone interview then was asked to complete a case study presentation, which I completed and returned. I never heard back ever again. I emailed the recruiter twice and said if they weren't interested, just let me know and I'd close the book and move on. Not a single word back. The ironic part is that particular recruiter has "passionate about candidate experience" all over her LinkedIn profile. My candidate experience with Uber is the worst I've ever had in my 16 years of professional experience. I now use it as an example when I speak at conferences on how NOT to treat a candidate.

      Interview questions [3]

      Question 1

      High Level Principles and Strategy: * How do you approach project and process work? Any particular methodologies or strategies that you think work best?
      Answer question

      Question 2

      Specific Case Study: At Uber we move fast - lightning fast! We need great referrals and we are building a culture where our employees send these in regularly. However, the volume and complexity has increased given our global footprint and exponential growth. We are finding that some referrals may fall through the cracks inadvertently when sent into the recruiting@ alias - right now recruiters know which referrals to grab based off their area of focus (tech, legal, ops, etc). Additionally we have executives that expect a higher touch process on referrals. We need this revamped quickly with an eye towards efficiency, high quality experience for both referees and referrals and creative ways to make it uber- unique. * How would you approach re-vamping this process? * What are pitfalls that you would watch out for? * How would you measure success? * What's your implementation and communication approach?
      Answer question

      Question 3

      Creative thinking area: What are projects or processes that you believe would make Uber's candidate experience world class? No parameters here, use your imagination and think big. Flesh out your ideas and how you would implement and/or approach.
      Answer question
      12