Customer Service Representative applicants have rated the interview process at Walmart with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 11 days.
Common stages of the interview process at Walmart as a Customer Service Representative according to 1 Glassdoor interviews include:
IQ intelligence test: 13%
Other: 13%
Presentation: 13%
Skills test: 13%
Phone interview: 13%
Drug test: 13%
Personality test: 13%
Background check: 13%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Walmart (Kitchener, ON) in Sept 2022
Interview
The interview process was not that difficult and I was asked questions related to Customer Service. I was made feel comfortable as my interview tried to make the conversation a bit lively.
Interview questions [1]
Question 1
What if your manager is paging you but a customer has asked for your help ?
I applied online. I interviewed at Walmart (Toronto, ON)
Interview
large tabled interview with 15 staff, round table interview approach where each speaker had the chance to answer one by one. pretty unformal approach creating a relaxed atmosphere where I was comfortable to speak.
I applied through other source. I interviewed at Walmart (Laval, QC)
Interview
Very simple but can be nerve racking because at times it’s done in groups. But other than that you just need to sound confident. it doesn’t really matter if you answer the same as the other person you’re interviewing with as I said,
just sound confident
Group interview and speed questions where it is similar to speed dating. You are given scenarios and you have to communicate how you would solve the issue. Overall it was a relatively easy interview if you have customer service experience.