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      Wells Fargo

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      Customer Service Representative II Interview

      9 Feb 2013
      Anonymous employee
      San Bernardino, CA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Wells Fargo (San Bernardino, CA) in Apr 2009

      Interview

      I started as a temporary associate and was later hired on as a permanent employee. During the interview to change status to a permanent employee, I was required to take a personality assessment and have a face-to-face interview with human resources.

      Interview questions [1]

      Question 1

      It was not difficult at all.
      Answer question

      Other Customer Service Representative II interview reviews for Wells Fargo

      Customer Service Representative II Interview

      14 Sept 2017
      Anonymous interview candidate
      Billings, MT
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Wells Fargo (Billings, MT) in Aug 2017

      Interview

      Phone Interview, if chosen in person interview is scheduled following week then decision the following week. For me it was two week process. I interviewed in Billings with Sarah. Nice enough, though she does wore too much perfume. We were joined on the phone by Kathy from Fargo. They do provide you with the interview style and some prompts, so be to sure to study and be prepared with concrete samples. I feel I nailed it, but in the end I was not chosen. I wish they would not take up 2 hours of your time if they think you are not a good candidate. Since Sarah was the junior member, I do not think she made the choice. My real opinion: age discrimination. In any case, it was a job I really did not want (even though I needed it). Who wants to sit 8 hours straight?

      Interview questions [1]

      Question 1

      Give and example when you had to deal with a difficult customer and how you solved their problem?
      1 Answer
      2

      Customer Service Representative II Interview

      5 Sept 2017
      Anonymous employee
      Winterville, NC
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Wells Fargo (Winterville, NC) in Jul 2017

      Interview

      I filled the application out online then a ,month a later i receive a email to set up a Phone interview then a week later I was offered a panel interview with upper management. The a week later i was caled and offered the position

      Interview questions [1]

      Question 1

      Describe a time when you dealt with an irate customer
      Answer question

      Customer Service Representative II Interview

      13 Jun 2017
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at Wells Fargo (Raleigh, NC) in Jun 2017

      Interview

      Applied for the position it took three weeks for a recruiter to schedule me for a phone interview. Waited for about a week I received an invitation for an in person interview which went well. After the interview I received an offer that same day over the phone

      Interview questions [1]

      Question 1

      Tell me about a time you handled an irate customer
      Answer question