I applied through a recruiter. The process took 3 days. I interviewed at Wells Fargo (Los Angeles, CA) in May 2019
Interview
Phone interview with 2 District Managers. Questions were somewhat basic however the response they are looking for is not always direct to the question. They want detail for sure but even at that I was rated low on 2 questions that I answered spot on. Careful of loaded questions that you may think you had a great response to. Inside tip, if you get a question that is vague have them elaborate or better explain the question because trust me you may respond completely wrong. I was a little thrown by the feedback I received but it is what it is. Ultimately it will depend on how well you interact with the actual person that would be your direct manager and how well you click. Try to do an in person interview as opposed to a phone interview. I feel it took away from showing who I am in person and how personable I am. I work really well with people and I can mirror anyone. The recruiter was very open to giving me feedback which I greatly appreciated. Even the best of us need a reality check every now and then. I am a little rusty on interviewing however I am a firm believer that everything happens for a reason. Do not get discouraged if you are not chosen. I was declined and I am a well seaoned highly motivated customer service driven current manager in the banking industry. Just keep trying and something will happen for you :) Good luck!
Interview questions [6]
Question 1
Give me a time when you had a challenge matching a product or service to a customer?
Very smooth, easy process. The one thing I’d change is receiving feedback after the interview. I didn’t hear back from either manager that interviewed me. This would be helpful for future interviews.
The interview process is in the STAR format which was different than any other interview but I believe because of this interview it has allowed me to think of how to answer differently when in an interview. S=Situation( what was the situation)
T=Task( What was the task at hand)
A=Action( What action did you take)
R=Result
Interview questions [1]
Question 1
Tell me about a time you failed and what was the outcome?
You first start off with a screening by recruiter and move to a face interview if screening is passed. Interview are scenario based question and must be answered with specific examples
Interview questions [1]
Question 1
Describe a time you had to assist a struggling team member