it was a 30-45 minute interview with about 7 questions, which were mostly customer service related, and it was with two managers in person. prepare star method for answers and you’ll be fine
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer
One phone interview and one in person interview with two people that ask three questions each, requires very specific answers use the Star method when preparing for interviews to have full answers
Interview questions [1]
Question 1
Tell me about a time you helped a customer use mobile or digital alternatives to something you also offered in person
First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.
Interview questions [1]
Question 1
Tell me about yourself, your experience handling cash
I applied through other source. I interviewed at Wells Fargo
Interview
I applied online and got called two weeks later. It was a simple questionnaire, and then they called me a week later to set up an in-person or virtual interview.
Interview questions [1]
Question 1
Describe a situation where you had a simple transaction turn into a more complex one with a customer on the spot