Student Success Associate — Remote | Chess Gaja We are looking for a dedicated professional to join our global team. Please note that this role requires a 5:00 AM – 2:00 PM IST shift, with a weekly off on Tuesday (Saturday and Sunday are standard working days). This position is ideal for someone looking to build a long-term remote career and gain global experience managing students across 40+ countries.

Who This Role Is Built For

This is not a generic customer support job. This role is for someone who genuinely loves chess — or wants to build a real remote career in a mission-driven global organization — and for whom stability, purpose, and professional growth matter more than chasing the next offer.

If you are a chess enthusiast, a homemaker returning to professional life, or a fresher from a Tier-2/Tier-3 city looking for a credible long-term remote career — we built this role for you.

About Chess Gaja

Chess Gaja is a global online chess academy founded by Grandmaster Priyadharshan Kannappan, serving students across 40+ countries. We combine world-class chess coaching with structured operations and automation — and we want people who want to grow with us for the long term.

What You Will Do

• Manage parent and student communication via WhatsApp Business and email across global time zones
• Send payment reminders, class updates, and performance reports on a strict weekly schedule
• Coordinate feedback between 40+ coaches and parents with accuracy and empathy
• Maintain 100% accurate records in Zoho CRM — if it isn't logged, it didn't happen
• Be the first point of contact that makes every Chess Gaja family feel supported and seen

You Will Thrive Here If

• You have a basic love for chess (1000+ rating on Chess.com or Lichess is a plus — not mandatory)
• You write professional, polite English fluently — grammar matters here
• You are comfortable using tools like ChatGPT, Sheets, and Zoho without needing hand-holding
• You want a long-term remote career, not a 3-month stepping stone
• You take pride in process, follow-up discipline, and doing small things with consistency
• You have a reliable laptop, mobile, and 50+ Mbps internet connection at home

What We Offer

• ₹17,000 – ₹19,000 monthly take-home (Includes a yearly retention bonus as part of the compensation)
• 100% permanent remote — no commute required
• Direct mentorship exposure to a Grandmaster and global operations
• Hands-on mastery of Zoho One — one of the most in-demand business automation suites
• A stable, structured team that respects your time and contributions

Important Terms (Please Read Before Applying)

• Working Hours: 5:00 AM to 2:00PM (Note: During the 3-month probation training, you will work our standard day shift of 9:00 AM to 6:00 PM)
• Working Days: Wednesday to Monday (Note: During probation training only, the schedule is Monday to Saturday).
• Weekly Off: Tuesday (Note: Sunday off during probation training only).
• 3-month probation period applies when you join
• Post-probation: 2-month notice period required for resignation
• You must own your own laptop and mobile and have a reliable 50+Mbps home internet setup
• This is our current leave policy - https://workdrive.zohoexternal.in/external/04a4811f48c16dcc8e85ad7f1e80f32630f47ae0120c3cd4bb048572f17733ed
• We are looking for immediate joiners only

How to Apply

Please apply through Indeed. Note: You will be required to answer 3-4 screening questions as part of your application. Candidates who skip these or provide incomplete answers will be automatically disqualified.

Job Type: Full-time

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• A parent has not responded to your last two WhatsApp follow-ups regarding a pending payment.

What would you do next? Please list 3–4 clear steps.

• Can you bring your own device? (Laptop and Mobile Phone)
• Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps?
• Do you play Chess? If yes, please provide your Chess.com/Lichess username and current rating. (Type 'No' if you don't play).
• We take instructions and long-term commitment very seriously. To prove your attention to detail, you must start your response exactly with the phrase 'I have read the terms.' Following that phrase, explain in at least 80 words why you want this specific long-term remote role at Chess Gaja and where you see yourself professionally in 18 months. (Submissions under 80 words or missing the opening phrase will be automatically disqualified.)

(Minimum 80 words)

• Have you read the full job description carefully, including the working hours? You are comfortable with the early morning shift? Type "YES" or "NO" only as answer
• Draft a quick response to a parent whose child missed their class due to our mistake.

Write a 2-3 sentence response. Apologize sincerely, state that you are looking into the issue immediately, and assure them you will arrange a rescheduled session for that student.

Education:

• Bachelor's (Required)

Work Location: Remote