Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.

Manager | GBS staregy & Ops | Delhi | FT

• Job requisition ID: 103327
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

GBS Strategy & Operating Model Design

• Support and co-lead GBS strategy and business case development
• Develop detailed value cases covering cost, productivity, talent, and scalability
• Support location assessments, workforce planning, and feasibility analysis

Target Operating Model & Transition Delivery

• Design key components of GBS Target Operating Models (governance, service scope, sourcing)
• Lead transition workstreams across Finance, HR, Procurement, IT, Analytics, and Digital
• Manage knowledge transfer, stabilization, and service performance tracking

Digital & Analytics Enablement

• Apply analytics, process mining, and automation concepts within GBS and Outsourcing programs
• Work with digital and AI teams to embed technology into delivery models

Stakeholder & Team Leadership

• Manage client stakeholders at senior manager / director level

• Lead and drive Steering Comittee and Governance meetings.

• Lead project teams (5–15 members), ensuring quality, timelines, and outcomes
• Coordinate with Deloitte teams across functions and geographies

Practice Development

• Contribute to RFPs, solutioning, and proposal development
• Support IP creation, thought leadership, and capability building

Note : This role involves extensive domestic and international travel.

Key skills required

• 9–11 years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Strong experience in GBS/ shared services/ outsourcing strategy, design, and transition management
• Exposure to large scale, multi-functional transformation programs
• Experience managing teams and client workstreams
• Ability to work effectively across functions, geographies, and internal teams
• Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)
• Experience in executing technology led transformation programs
• Ability to develop point of views and support in thought leadership
• Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes
• Exposure to vendor management strategy and operations is a plus
• Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors
• Possessed leadership qualities and the ability to mentor consultants and junior team members
• Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.