Manager, Training QCD

Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 700 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary
The Manager QCD is a senior level supervisory position in the Marine Catering division of Fleet Management Ltd and the candidate is responsible to oversee the overall victualling (food supply & on-board catering) management of a list/pool of merchant (cargo) ships assigned to him / her along with a team of catering executives &/or purchasers who may directly/indirectly report to him / her.

In the process he must ensure the following:
a)the ships run at optimum costs at any given point of time
b)providing good food on board c)providing good housekeeping on board
d)Good stores & inventory management
e)Optimum customer satisfaction

Key Roles and Responsibilities
1. Responsible for overseeing the overall victualling management of a set of merchant vessels managed by the company. 2. Lead a team of Catering &/or Procurement executives/Sr.Executive/Asst. managers and guide and groom them on a day-to-day basis.
3. Planning of provisions supplies and on-board menus.
4. Scrutiny and sanction of all provision orders received from the ships in strict adherence to the budgets available.
5. Cost watch, cost control and attention to and initiatives to revenue generation. Measures to ensure ships always stay within allocated budgets.
6. Quality control through provisions supplies and on-board service deliverance.
7. Visit ships for catering and house-keeping inspections when necessary/feasible.
8. Work on and plan for better client relationship management and ensure redressal of customer grievances in a timely manner.
9. Initiate training and/or team building activities for the team.
10. Preparation of various MIS reports for routine management submission.

Job Experience, Functional Knowledge and Qualifications

1)The candidate must be a degree holder in Hotel/Hospitality Management with min 10 years of experience of working in the Marine Catering / Offshore catering / merchant ships saloon section / hotels/ industrial catering.
2)An MBA in hospitality/management / SCM will be an added advantage, though not mandatory.
3)He/she must have some experience of leading a team and the last couple of years must have been in a managerial/assistant managerial role. 4)Candidates with an experience of sailing on board Merchant ships (preferred) or passenger ships will be given preference over others.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.