Computer Generated Solutions Technical Support Representative Reviews

Pros

You get good support from the management

Cons

No cons when you have CCD

Pros

You gain experience in Technical Support and Handling the pressure situations everyday

Cons

No recognition Pay is very low Hike is less than 10%

Pros

Nothing is there in the name of pros. Worst Experience. Only they have good trainers.

Cons

Everything is horrible. Toxic work culture.

Pros

Will get experience working in high stressed environment

Cons

Corporate slavery Corporate politics No vision No unity Lack of leadership

Pros

Salary on time every month

Cons

Less salary yess very less like pennies

Pros

Before joining showing they are world Class - but not true

Cons

Slave type treatment to every employee. If you tell management any issue after few days by single call They will fire you w/o any information or communication. No compensation - No Document. If you resign asking for 2 months salary for Documents

Pros

It's quite lenient here as opposed to other call centers. so long as you show up and are taking calls you're fine. The benefits are good for a single person. It's remote. Work-Life balance is decent if you're looking for a flexible 8 hours 5 days a week shift they have it.

Cons

The pay is much lower than other call centers. You get absolutely no upper management support. Supervisors will not take calls and will only ask that you de-escalate the issue. The only support you get is through messaging on Microsoft Teams and getting help from other colleagues in the same position as you. The benefits plan for families is bad. Training is the bare minimum and not enough time in a training period while being on phone for the first couple of weeks. The software system used to do most of your work is horrendous and clearly not made for the purpose they use it for. For a company that is working for a computer-making company, they give out very mediocre equipment.

Pros

Hybrid way of working, great colleagues, great for building experience, entry level

Cons

Salary, work schedule, work-life balance, difficult to get a promotion or advance your career

Pros

- Team is helpful. Will often give advice and information when asked. - Remote - Good start into the IT field. - A good side job for extra cash or especially students. - Lot of waiting for calls at night.

Cons

- Pay is in the lower end of the expect pay rate for this position. - Shortest promotion seen is 9 years. - No real room for growth. - Training is you shadowing another coworker for about half a month while also warming up to the calls and ticketing system.

Pros

Good for experience and training

Cons

low pay high turn over