If you enjoy being bound in internal red tape as your day job, then welcome to The New AT&T. - Senior Technical Architect AT&T Employee Review

2.0
12 Jun 2008
Recommend
CEO approval
Business outlook

Pros

Fairly decent benefits package offered to full time management employees. Discounts on local phone, DSL, long distance, cellular, and TV. Being such a large company, vendors generally are responsive to information requests and sales inquiries. The company will help pay for certain college classes/MBA classes. Depending on your manager, some work from home is allowed.

Cons

Senior management is out of touch with how work actually gets done by the employees. The company is still struggling with integration of the many smaller companies they have aquired in the past few years. No recognition of superior processes that might exist in companies that they take over; the better ways are steamrolled by the "old" way. No recognition of a better-than-average job being done by anyone, so a doing a mediocre job is the new standard. Automation and use of the web to facilitate improvement of internal processes is slow to be embraced, and when it is, the result is less than ideal. No training budget for management employees, even those who have high-level professional certifications. No travel budget. Information standards and policies are poorly documented.

Explore other reviews about AT&T

5.0
2 Jul 2025
Recommend
CEO approval
Business outlook

Pros

It’s a great company for early career growth.

Cons

Hard to move up once you acquire a few years of experience.

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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