Great Learning Experience - B2B Sales Representative AT&T Employee Review

5.0
28 Jun 2019
Recommend
CEO approval
Business outlook

Pros

AT&T B2B program is an extremely great opportunity. The people you meet in this program from upper level management to your peers are some of the best individuals you will ever meet. The B2B program has a college/ family atmosphere it truly feels like your going back to school to train and learn about your job. The pay and benefits are amazing and the resources they gave you are even better. If your competitive and have a hunter sales mindset this would be a great place to start a career.

Cons

Despite all the great positives in this program there are a lot of hurdles that come with this job. CRM systems are still being explored causing bad interactions in cold calls. Many restrictions on the way you can reach out to customers causing sellers to be handicapped and not utilize proven successful methods. Lack of updates to databases cause seller to contact the same customers. Worst of all a tiny group of sellers were unfairly given an advantage over other sellers who worked just as hard or even more. Resulting in lopsided results and larger payouts . Overall sales In general is not for the sensitive or the envious but many decisions by management and lack of honest communication rubbed many the wrong way.

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Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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