Not as Advertised - B2B Sales Development Program AT&T Employee Review

2.0
7 Nov 2022
Recommend
CEO approval
Business outlook

Pros

you can meet some really great people while in the program, its just hard watching them slowly lose their happiness and leave

Cons

While in the beginning you receive minimal training, this program is less about real training and more about getting lucky in time. You can be the most qualified sales person, apply all of the learnings from training and even show the most skill and potential, but if you are below your quota, you are as good as dirt. The program changed so many times in order to weed people out and over time things became worse and worse simply because you have to fend for yourself. Managers are not very helpful and with the structure constantly changing, it is hard to stay up and positive. By the end, if you make it that far, you may not even get the job. The entire program judges you by your numbers and nothing else, But god forbid you have a disability or a speech impediment during your interview after 5-9 months of working and consistently hitting quota let alone going over it. I have seen the hardest working, kindest, and most valuable people thrown out like dogs for missing their number by 1%, while lucky individuals get 2 deals tossed in their lap and praised as someone else handles their entire transaction. A lot needs tone changed , and frankly, their needs to be more accountability for the people running the program in order to do that

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AT&T Response
3y
We appreciate you taking the time to submit a review. Our development programs continue to evolve to match the vision and direction of the company. We have shared your feedback with the business unit to ensure you voice has been heard. The experience you described is not what we have heard from others in this program, and we can assure you we’re committed to giving every new hire the best possible experience while remaining fair and equitable. Thank you for your input and time with us.

Explore other reviews about AT&T

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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