Glorified call center - CX Specialist Airbnb Employee Review

2.0
20 Oct 2016
Recommend
CEO approval
Business outlook

Pros

-Employee Travel Credit -Food program -Standard benefits expected for a full time position

Cons

-The Portland site is just a call center -Mindless, unfulfilling, thankless customer service job -Bells and whistles to try to disguise what the job actually is. This insults everyone's intelligence. -Subtle but persistent pressure to make your coworkers "your besties"

Explore other reviews about Airbnb

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Laid back, strong mentorship/training, and good team chemistry.

Cons

Online only, they had summer branch offices, but nobody went in.

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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