Customer Experience Specialist - Customer Experience Specialist Airbnb Employee Review

3.0
10 Jan 2017
Recommend
CEO approval
Business outlook

Pros

Great benefits: PTO, great health coverage, a travel credit to use each quarter, meals provided. The Portland office is absolutely beautiful, with high end architecture and modern decor. The best thing about working at Airbnb is the people. The employees are some of the most interesting and adventurous people.

Cons

If you are joining Airbnb, get any job except in Customer Experience. This job is truly draining -- prepare to get screamed at by rich entitled people from all over the world. There is no room to move up in the company if you work in Portland. However, if you are in San Francisco, or in any other department, the opportunities are much better. Management does not understand the difficulties that customer experience faces.

Explore other reviews about Airbnb

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good time working there lots of cool people

Cons

overly-design-led, constant changing priorities based on whims from global leads

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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