Top notch hiring and benefits lead to a great workplace experience. - Trust and Safety Investigator Airbnb Employee Review

5.0
14 Feb 2015
Recommend
CEO approval
Business outlook

Pros

The medical benefits, food program, transportation stipend, travel coupons and other such benefits alone make this a great place to work. The hiring process is incredibly thorough with a heavy focus on fitting the culture of the company, so those that do get hired are of a very high standard and always complement the office life in a big way.

Cons

Hyper growth can be tough to manage and sometimes things get overlooked. There's been some big steps taken to improve that though, so I wouldn't think this will be a con for too long.

Explore other reviews about Airbnb

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

1.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Friendly and inviting environment - Inclusive - Autonomy

Cons

- Poor training (gaps exist in workflows, workflows are tailored to senior agents only and not new joiners) - Metrics (discussed briefly, but never something emphasized until it's too late) - Low pay (you're criminally being underpaid for this role and it's responsibilities despite the company being massive) - False expectations (be okay with metrics that were closed to meeting, but suddenly, cutting you loose without any advance notice)

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