Customer Service Representative - Anonymous employee Allstate Employee Review

4.0
24 Nov 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I entered the company with no minimum prior knowledge of insurance, I was completely trained on how to use the Allstate system, how to speak with customers, take payments, etc. I liked this job because it helped me learn to deal with customers, which is vital.

Cons

I really liked working here I can't say there was anything bad about this company.

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5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong brand recognition makes conversations with clients easier.

Cons

Compensation and commission structures can feel inconsistent depending on the office.

1.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and ok PTO

Cons

Terrible pay and composition structure. Point bassed systems are only used to screw your sales agents out of money. I doubt they will be around another 50 years. Management proudly says that the way to move up is "be good where you are". Upper management is disproportionately F. All the agents hate the job and its very obvious to see.

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