Pros
Work From Home Good Amount of Shifts To Chose From
Cons
NOT ENOUGH PTO IF YOU USE ALL YOUR PTO YOU GET OCCURRENCES. MICROMANAGE-MANAGERS ALWAY BREATHING DOWN YOUR BACK, THEY LISTEN TO YOUR CALLS RANDOMLY AND THEN TURN AROUND AND DO A “SIT” with you watching and listening to everything you do. Then you have to have a coaching with your manager every-time you make a mistake or another co worker tell on you. Adjuster don’t pick up the phone when you need help with a claim I believe they just sit there and watch the phone ring so they don’t have to talk to customers Customers yell and scream at you over things you have no control over. If your shop doesn’t have your parts in yet, why are you calling your insurance company? Call the shop! Calls are back2 back you can’t even breath! You have managers watching your screen secretly to see if you are actually working. SOMETIMES YOU HAVE TO WORK TO FIND INFORMATION IN A CLAIM EVERY CLAIM IS NOT SIMPLE, you have to research information sometimes and if you stay in ACW too long you got a manager messaging you telling you that you need to go back to talking calls. Some managers are rude and they don’t try to help you they don’t even want to speak with anger customers either even if the customers request a manager they want you to go back on the phone and de escalate or they will tell you send the customer to their voicemail. The metrics are very hard to meet, they say ohh its ok if you can’t get this and that then turn around the next week and put you on a UN! Its hard to get a raise because the metrics are unrealistic. I work for ALLSTATE for 7 years and still made the same amount of pay a new hire would make!