Not what it once was - Operations Manager Anglian Water Employee Review

2.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Private healthcare Employee benefits (though slowly being removed) The people

Cons

This company used to be a 5 star company on Glassdoor, and used to be a top 50 UK employer. I have been proud to work for this company for many years, but sadly, since the new CEO things have changed, as is well demonstrated by our glass door score. The HR response will be that we are going through a period of change and to reach out to your own manager for support. The reality is managers have no more information than the people they manage and the problems are far deeper than a period of change. People try their best to deliver increasingly impossible targets in an increasingly toxic environment. What was once a supportive company now feels you are no more than one mistake away from being thrown to the lions. Policies and procedures change weekly, there is no clear direction and everyday it seems the running of the company is becoming more and more chaotic. This is still one of the best paid companies in the area, however if you apply to work here expect to not be able to do your job through red tape, lack of training, equipment, resource, underinvestment and a crumbling IT infrastructure. There are so many barriers to being able to perform that even if you are driven to, it's almost impossible.

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Anglian Water Response
4mo
Thank you for taking the time to share such detailed and honest feedback. It’s clear from your comments that you care deeply about Anglian Water and have taken pride in working here over many years. We appreciate you recognising the people across the organisation, as well as the benefits we offer, the commitment and resilience of our colleagues continue to be central to what we do. We recognise that you’ve been with the business for over 10 years, and that means you’ve seen a lot of change. Change can be challenging, but it’s always driven by a mindset of continuous improvement. As you’ll know, one of our core values is to ‘Always Explore’, and that includes encouraging challenge, listening to feedback, and finding better ways of doing things, while also making sure the business meets its goals. We’re committed to learning from feedback like this and using it to inform where we focus next. Thank you for sharing your experience.

Explore other reviews about Anglian Water

5.0
5 Oct 2022
Recommend
CEO approval
Business outlook

Pros

The graduate scheme at Anglian Water offers a lot of support and development in the form of mentors, coaching, training etc, and as a graduate I'm given real responsibility to allow me to learn and help make a difference. Moving around the business through different placements every 3-4 months also means you get the chance to experience different teams, encourage collaboration and see where you fit best to work in the future. The company is also great to work for with a good culture and employee benefits.

Cons

Nothing really comes to mind.

1
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Anglian Water Response
3y
Thank you for taking the time to leave us a fantastic 5 star review!
4.0
30 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Nice people and see different places

Cons

Days Could be managed better

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Anglian Water Response
11mo
Thank you for your feedback and for being part of the team. We're glad to hear you enjoyed working with great people and appreciated the variety that comes with the role. We also take your point about day-to-day management seriously — we're always looking for ways to improve how we support our field teams and structure the working day. Your insights help us do that, so thank you again for sharing. Wishing you all the best in your future endeavours!
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