Slum lord supporters - Customer Service Representative AppFolio Employee Review

2.0
15 May 2017
Recommend
CEO approval
Business outlook

Pros

Good hours, free company "swag", free booze. (People drink on the job frequently) decent pay. Co workers were awesome. Free snacks.

Cons

At initial on boarding yoi6 get told that the process of getting fired is a verbal warning written warning... Then final warning.. Though with me..my final warning and written warning for some reason was lumped all into one. Then getting told that I look lazy by the way you dress. How is that when the dress attire is casual. You sit at a desk all day and take calls. Hmm To have to take calls every day to slium lords that leave their tenants with toilets for weeks on end. No water for days. In the winter, no heat during a blizzard. I mean it seems to me that appfolio is all aboit the money and numbers. Dont you think it gies you a bad name to have property companies that are exhibiting this type of business. Re think apply for a job here. Whether or not its a job that pays. The fact is appfolio supports properties that dont give a cheap anyone other than that money in their pocket. Peace & love

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AppFolio Response
9y
Sounds like it wasn't the right match - best of luck in the future.

Explore other reviews about AppFolio

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Cons

None that i can think of.

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
2w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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