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      Customer Service - Anonymous employee Apple Employee Review

      4.0
      28 Oct 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Team spirit General Management : it gives you a valuable experience of customer relation and a good sens of efficiency, quality and customer satisfaction. Benefits

      Cons

      Stress related to customers pressure, evolutive processes and miscommunications between the different departments. Limited career opportunities and the work is quite repetitive at long last. Either you progress quickly, either you get stuck in the routine for a while.

      Explore other reviews about Apple

      5.0
      11 Jun 2026
      Technical support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Support from managers was good

      Cons

      Call volume was very high at times

      4.0
      28 Aug 2014
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

      Cons

      ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

      1501
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