Pros
Good benefits but nothing that most other tech company doesn’t provide.
Cons
It is only now a year later when I have time to think of an ideal review but I still can’t find the words to how awful and brutal AppleCare is to work for. They have their staff brainwashed into thinking it’s normal that every second of every trip to the toilet is measured. You have a certain average call handling time that you must keep under. But don’t be too good at your job - because if it’s too low then that’s not good either. (There’s also 13 more of these metrics). You have set breaks and lunches. 2 breaks and 1 lunch. The break is 15 mins and you cannot be late back. You can barely butter a slice of toast or get a cup of tea. A manager once pointed out to me that “looking back we can see that you’re taking an extra 10 seconds on all of your breaks the last week. Can you explain yourself?!” Getting time off is like getting blood from a stone. Extremely difficult. I requested some time off once as I had to look after elderly and very old grandfather and I was bombarded and harassed with questions. You’re also not allowed to be sick more than twice in the year. I could go on listing everything that’s wrong here and it’s complete slavery. If you love being handcuffed to your desk and tortured every single day, then be my guest and apply. In hindsight would rather go on welfare than go back there. I could go on all day talking about horror stories and Amazon warehouses do not have a patch on this. But I would beg anyone for their own sake not to join AppleCare. If you value any of your sanity do not do it. Avoid at all costs and don’t be fooled by the flashy Apple name or brand!