Double standards - Specialist Customer Care Barclays Employee Review

2.0
13 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good environment, various facilities like cab, which is very important, life insurance, medical insurance, although the amount is not sufficient because looking at the way medical inflation is risen. Company has really strong approach since new Ceo has come into picture C.S. Venkatesh who is great minded person and his present ideology about looking and focusing on non-volatile business is absolutely amazing. First time ever core level employees are included in the vision. Some people leaders are great but in my 8 years with Barclays I have seen most of them micro-managing.

Cons

Biggest flaw is that being British national company they would focus on colleagues in UK first. Company's one of the policies is empower but I believe there is something missing. Taking an example of people working for collections in UK vs. India. UK colleagues will have better defined shifts, but India works different shift. UK colleagues doing the same work have profile defined BA4 but for Indian colleagues BA3 which would mean we would have less access to support the customers even in terms of LOA. I understand about holidays that bank follows obviously British but we in India would still login on British holidays even when there is no work.

Explore other reviews about Barclays

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Chill and work life balance

Cons

no money, no increment, check

4.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work Life balance, 5 weeks vacation, unlimited sick days, friendly atmosphere, Great campus and facilities,

Cons

Pay and Bonus can be higher and on par with competitors. High loyalty tax. Low merit increases and bonus. Competitive but Loyal Long-term employees get demotivated and tend to quite quit.

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