Inflight Business Manager / Inflight Customer Experience - In Flight Business Manager (IBM) British Airways Employee Review

2.0
3 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Nice head office with a river running through it, Starbucks, Waitrose, gym. Opportunity to but discounted tickets in Business Class, and cheap hotels. After 5 years you get "free tickets"just pay the tax so under £1000 to Sydney in Club World. However staff travel tickets are standby so you may find yourself in business class or on a jump seat or offloaded waiting for the next flight.

Cons

BA is Incredibly bureaucratic and a very political organisation. Overall people feel very unclear responsibilities. Every 2-3 years there is a corporate wide re-organisation where people have to re-apply for their jobs. As an IBM I manage over 100 cabin crew and earn just £28k. The longer serving senior onboard cabin crew (CSD) can earn up to £60k with their allowances because they are in a very strong union (BASSA). BA complete colleague surveys every year but only publish the good news. e.g. during the cabin crew strike the survey results were kept secret. There is a real problem with management bullying, but BA have a team of internal bullying and harassment advisors to help to reduce this.

Explore other reviews about British Airways

5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Good facillities , and advance company

Cons

The food on the airplane isn't good

4.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The job is really well paying

Cons

Long hours is really tiring

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