Not a bad job, decent pay, poorly managed - Reservations Agent British Airways Employee Review

Vacation time given, Flight benefits are no good, with only 10 days off a year and on top of that you have to work every holiday. No extra time given for working holidays. Management is not consistent business managers monitor the agents, they do not monitor their supervisors. Their supervisors sit around and get paid to do nothing. Plus jobs being outsourced to India, when the US brings a lot of revenue for BA with their longhaul flights loads to the US, plus higher US fares.