3.0
18 May 2013
Current employee, more than 3 years
Glen Allen, VA
Recommend
CEO approval
Business outlook
Pros
Decent benefits, medical, dental and vacation available from day one. Excellent 401k employer match program and of course five day work week in fraud recovery
Cons
The cons, job specifics has changed a great deal from investigating fraud to simply providing customer service to repeat cardholders and/ or would be fraudsters. The pay isn't enough for those with various backgrounds in the financial industry. The year appraisal end process for associate is based strictly on personal opinion and favoritism to managers. Some associates are promoted to other roles of recovery while others are stuck and not provided with support and coaching needed to succeed.