Customer Service Representative and moved to Fraud Department - Call Center Agent Collection Agent/Fraud Analyst Capital One Employee Review

4.0
16 Feb 2016
Recommend
CEO approval
Business outlook

Pros

I gained a lot of knowledge mostly dealing and communication with other people, Knowledge about banking and credit matters. Creating good customer relations.

Cons

I can say when I was in Fraud Department because we don't even know that we are talking to fraudsters. We need to be more careful and relevant when it comes of asking questions.

Explore other reviews about Capital One

5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great supervisor, great insurance, positive remote work environment

Cons

High call volume but that’s expected tbh

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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