Good job for someone who likes taking down fraudsters - Fraud Ops Specialist Citi Employee Review

3.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

-Good benefits packages -Remote work is possible -Growth opportunities

Cons

-The company focuses on meeting average handle times over every other metric, including customer satisfaction, and they will quickly place you on disciplinary action if you do not strictly meet the goal for handle times.

Explore other reviews about Citi

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Everyone is friendly and helpful. They do more than just pay lip service to work life balance

Cons

Like any job, the manager is the one that can make or break the position

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great collaboration between work groups. There used to be room for advancement and diversity in the workplace.

Cons

Lack of job security for several years culminating in a layoff after nearly 3 decades with the firm. Like many places, benefits, raises, and advancement opportunities diminished over time as the firm decided to offshore roles.

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