Good pay and training, but constant monitoring - Bilingual Customer Service Representative Citi Employee Review

Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

workload is pretty intense and with ai expect development to be rapid.

Great benefits (PTO, healthcare, etc.) for FTEs

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime