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      Great Place to Work - Client Service Associate Citi Employee Review

      5.0
      12 Sept 2018
      Client service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      -Citi has a lot of people who make this place special -The large array of products and segments allow Citi to help many people inside and out with their financial needs

      Cons

      -There are some very manual parts of the business that could be automated -Compliance does not usually grant any exceptions even if it means clients are caught in the middle of red tape

      Explore other reviews about Citi

      5.0
      7 Mar 2026
      Machine learning intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place as an intern

      Cons

      Have to travel to office no wfh

      3.0
      8 Jun 2026
      Compliance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great collaboration between work groups. There used to be room for advancement and diversity in the workplace.

      Cons

      Lack of job security for several years culminating in a layoff after nearly 3 decades with the firm. Like many places, benefits, raises, and advancement opportunities diminished over time as the firm decided to offshore roles.

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