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      Not bad -just not great - Customer Service Unit Manager Citi Employee Review

      3.0
      9 Aug 2009
      Customer service unit manager
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits, peer group, call center operations were very standard. Learned a great deal

      Cons

      no where to go. Big Box call center only 3-4 slots for promotion. Most talent left after 2-3 years. Burn and Churn type of job

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      5.0
      13 May 2026
      Avp-software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

      Cons

      workload is pretty intense and with ai expect development to be rapid.

      3.0
      29 Jun 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and work/life balance if you're on the right team.

      Cons

      Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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