Unit Manager - Call Center - Unit Manager Citi Employee Review

3.0
10 May 2010
Recommend
CEO approval
Business outlook

Pros

Citi offers very generous benefits packages, with opportunities to earn additional incentive based on performance. It is generally a positive atmosphere and very laid back.

Cons

Environment is too casual for an office. Managers are not given necessary levels of control to keep staff accountable, which staff is aware of. Poor overall communication

Explore other reviews about Citi

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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