Citizens

Do NOT work here (read all) - Relationship Banker Citizens Employee Review

1.0

27 Apr 2018

Recommend

CEO approval

Business outlook

Pros

-This place will make you appreciate the NEXT job you get! -18 PTO days for new employees. [Work here, and you'll want to use all of them in your first month (you cant though, you accrue them through the year)]! -Health benefits. -They only match up to 4% of your 401k contibutions, AFTER you have 12 months of employment.

Cons

***For the 2nd time in 2 weeks, Customers did not get their direct deposits and could not access any online banking resources due to a "computer glitch." When Customers dont have access to their money, what kind of business are you running? The front line employees (myself) are the ones who have to take the beating! Horrible organization to work for and/or do business with.*** -In addition, upper management and the recruiting department make a lot of false promises. If you accept a job here and are looking to move up rather quickly, forget it! You have to be in each position a minimum of 1 year before you can progress. -Managers are not required to work weekends, so if you are not a manager plan to work 3 to 4 weekends every month. -The computer systems are outdated compared to all the other banks. A DOS system is still used for MANY transactions! The incentives are crappy! -They expect you to make 50 to 100 phone calls a day to bring in existing customers meanwhile they make you encourage those same customers to bank from their phones and at atms. -Highly political. It's all about who you know and not your qualifications.

Citizens Response

Thank you for taking the time to share your experience with us. Feedback like this is concerning and as the Head of Talent Acquisition, I would like to share additional information. On Friday, we experienced a processing delay that impacted the posting of customer transactions. Our technical teams were fully engaged to rectify the issue and were able to correct the issue on the same day. We apologize that we inconvenienced our customers. We appreciate that you helped them through this glitch. We support our colleagues in their career growth. I encourage you to have regular conversations with your manager about your career aspirations. Another resource you could leverage is our MyCareer site designed to help colleagues identify not only open positions but also available career development opportunities to help you prepare for your next role. Managers are trained to select and promote the most qualified candidate for a role. Our goal is to provide our colleagues with the support and guidance they need to succeed. If you would like to connect with us further there are two options, Right Call (anonymous) at 1-877-495-4727 or the HR Service Center at 1-866-472-8234. --Kristi, Head of Talent Acquisition

Do NOT work here (read all) - Relationship Banker Citizens Employee Review

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