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      Citizens

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      Citizens reviews

      Culture is Toxic in Enterprise Data Management - IT Professional Citizens Employee Review

      2.0
      10 Jan 2020
      It professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Smart, supportive colleagues who still value humility, have integrity and do what’s right.

      Cons

      New management arrived and rules by fear. They want the “yes man” mentality. If you disagree, then they’ll stop talking to you or you’ll get “laid off”. People are afraid to speak and are dropping like flies. Those who are around are not motivated and are actively looking for another job. People leave the dept and are not replaced (existing staff have to pick up the slack). Zero work/life balance. CYA attitude.

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      Citizens Response
      6y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      13 Jun 2026
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Plenty of opportunity and great culture

      Cons

      A bit spread out geographically odd

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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