SMH... - Financial Advisor Citizens Employee Review

1.0
20 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Base salary is somewhat competitive for the local area.

Cons

Training/onboarding a complete waste of time. First four weeks just twiddling your thumbs. Next eight weeks consists of matching clients emotional intelligence and role playing. Then another week in Westwood, MA role playing again to be scored before "graduation". Only one week of systems training after that. No effective product training to speak of. You have to ask your peers. Technology is unstable and antiquated making it hard to do business. The leads from bankers are mostly bogus because they are pressured to send them. Weekly latency issues with technology where nothing works for hours on end. 100% turnover in Irving, TX before one year of service. And why is there an office of FAs in Irving when all the banks are on the east coast?

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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