Supportive team environment overshadowed by political management - Team Leader Concentrix Employee Review

2.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to meet new agents and grow a team and you get the ability to run your team the way you want provided metrics are hit. Bonus are pretty good too

Cons

Management doesn’t care about you or how long you have been there. It’s very political and based on someone’s opinion it can drive uncontrollable situations and narratives. There is almost 0 accountability from some folks there in higher management. If they want you gone they will find a reason.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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