Pros
Work from home, they provide the equipment (imac computer, iPod)
Cons
Everything else! They start at $9.25 per hour, they threaten you all the time- granted, there are always going to be some employees who make it harder for the rest of us, but I think if you prove you are trustworthy you should be treated with a little bit of respect. The manager is new, you can tell by how drunk with "power" He appears. He reprimands employees in the company chat room, not in private, calls employees out for bad surveys or low scores. They promise bonuses for those who do well, but will not stand behind their employees, ever. If you get a bad customer survey because their iPhone broke or because they forgot their passcode, didn't back up their phone and lost all their data, too bad for you. The survey is supposed to reflect us, as customer service, not the product in general. Updates routinely mess up their equipment, so the customers are usually (rightfully ) angry. If you can't solve the problem, you're supposed to send the customer to a supervisor and good luck with that! They will do anything to NOT take that call! I have been "accidentally disconnected " more times than I can count - this is something that happens routinely. And if they don't hang up they push back and try to avoid taking the call. Each time you contact a supervisor, it goes against your score. The longer the call, the worse your score is ( try to rush an elderly person who got scammed with an iTunes ripoff, or just isn't computer savvy and you literally have to walk them through each step.)