CNX - AU - Service Officer (Government Account) - Service Officer Concentrix Employee Review

3.0
29 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Rewarding Sense of community among staff members Gain experience within a government role without having to apply internally

Cons

Challenging Work Stressful Dealing with vulnerable members of the community Low pay High turnover rate with level one staff

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Concentrix Response
2y
We want every person at Concentrix + Webhelp to feel valued and we’re genuinely sorry that your experience with your pay and employee benefits didn’t measure up. We are constantly reassessing our total rewards package and reviewing what we offer in terms of compensation, bonuses, and incentives. Of course, we’re always looking for ways to level up, so thanks for your feedback.

Explore other reviews about Concentrix

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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