Your TMS scores make or break your ability to have a job even if the negative numbers were proven to be totally out of your control and sometimes the clients fault. You work hard to give excellent customer service only to receive a negative review because the clients tools are not working properly. They write you up over something you had no way to prevent. There’s also no room to advance. I expressed to a supervisor that I was taking college courses for digital marketing and would like to stay with the company upon completion . I was led to a dead end. The only movement I could make was in something I wasn’t interested in at all which was being a supervisor.