Worst training ever - Intuit Quickbooks Online Support Concentrix Employee Review

1.0
25 Aug 2025
Recommend
CEO approval
Business outlook

Pros

None, we've been dumped in a breakout room for 80% of the time, and our trainer has read a few slides 2-3 times.

Cons

1. Poor training - No support in training - Unable to review live calls - Mentors/SMEs unable to provide support during nesting - When concerns are raised about this, the trainer basically said Too bad, so sad we made the request and were told no... so it's w/e. - Trainer also encouraged people to work off the clock if they were unable to finish their modules by the end of the shift, so essentially they were unpaid for work. 2. Every QA offense is a write-up, or worse. I'm quitting before even getting out of training. This is INSANE. By far the worst introduction in 14 years of call center experience.

Explore other reviews about Concentrix

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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