Industry Leader (+), too many politics (-), needs to diversify revenue streams - Anonymous employee Expedia Group Employee Review

3.0
26 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There's nothing better than working for an industry leader filled with smart travel people. I worked in sales/account management (Market Management) on the hotels side.

Cons

As I grew with the company, I found too many politics at management level. I felt the review/promotion process worked in a vacuum and saw many very talented/passionate people leave. This puts a burden on the rest of the team both financially and with morale. The manager review process needs a complete overhaul. LPS rewards people who work to live. Work life balance is tough to achieve and seemingly a requirement to rise in the ranks. Additionally, internal hotel business strategies lean too much towards customers and shareholders. MMs are put in a tough spot with hotels. Need to invest more in smoothing out internal operations (onboarding & hotel customer support) and developing tools and initiatives that will improve hotel relations (less focused on discounting). It feels too much like hotels are forced to work with Expedia. They generally don't enjoy it.

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2.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Cons

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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