coming from operations perspective, this company is worse - Travel Service Associate Expedia Group Employee Review

1.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

- Hybrid enviroment - Vending machine (may be a pro) - cab service

Cons

I have endless list, in terms of operations profile (cx service) I want everyone to know this company is like a curse on your resume, after joining here you won't be able to move anyone neither internally nor externally. After expedia you can target bnb or amexgbt but as soon as they see this company name, they reject you, you are just stuck here, everyday there is something new happening they don't even know what they are doing, what they want, everyday someone sends email, this a new thing and not doing this ZTP, so stupid people, considering this process is a new venture, they could have done things so differently starting from hiring non bpo people, of they would have hired any non tech graduate and should have created a different enviroment and culture, however the people here are litrally illitrate they do nothing apart from gossiping all day, sexual harrasment from manager there has been multiple complaints about him no one take action, all the supervisior behave like they own the company, dude chill nobody cares about you. they carry flag of women and inclusion & behave worse with women. Overall pathetic company, my advise for you is don't join this organisation untill this is your last resort from outside it can look like a candy but it is not. No career oppotunities are there, even interanally there is so much hate for the operation department for a specific process that other operation team don't give promotion, they want people to move form "H" level to "H" level. As soon as you join this organisation you are doomed

Explore other reviews about Expedia Group

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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