Pros
It is a great place to work if you are young, ruthless and are not bothered by inconsistencies in integrity. Advancement happens quickly if you are prepared to move to another city/state. Tuition reimbursement up to $5,000 a year. Insurance benefits are on par with other large corporations. There were incentive bonuses at one time, but as of 12/08, all these have been cut out.
Cons
(Bitterness alert!) Long hours and high stress levels. As a service manager, one is expected to work 12 to 15 hours a day. One can make $42,000 in a yearly salary (approximately $38,000 take home), but by the time you put in a normal 14 hour day (10 minute lunch eaten at your desk), this works out to $11.30 an hour. Also, it is difficult to leave the job at work. P&D service managers are expected to leave their cell phones on and are essentially on-call at all hours. If a contractor looks like they are going to fail in delivering their packages, the service manager is expected to come back in to work and help the contractor finish delivery. On the up side, this does not happen often, but when it does, the service manager is expected to work all night if necessary. Service managers are held to the same accountability as senior management. It is fairly common to be on the receiving end of a tirade from upper management. A service manager's life is extremely difficult as they are often the scapegoat for any problem in the terminal. Most of the service managers I knew were workaholics, alcoholics, obese or had problems at home related to their job. Burn out is a problem during the peak delivery season when stress and tension levels are through the roof. Stress-induced physical attacks and injuries are common.