Constantly cutting incentives for employee excellence. - Customer Service Representative Fifth Third Employee Review

3.0
4 Dec 2013
Recommend
CEO approval
Business outlook

Pros

The organization never did me wrong, and offers plenty of chances to advance. They have a solid insurance program. As well as generous vacation programs

Cons

A clear disregard for retail employees. The demands of compliance are at times unrealistic. As well as the quick decisions that effect large swaths of the company. This results in retail having huge issues with customer service and having to be accosted for upper level decisions.

Explore other reviews about Fifth Third

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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